Help Guide – Onemoney Web App

Setting up Onemoney Account

Have a quick look at the video below to understand the flow from signing up for Onemoney, Discover and link accounts or you can alternatively follow the steps explained below the video.

1 Open Onemoney in web browser

Click here to open Onemoney webapp (Google Chrome is the recommended browser)

2 Sign up for Onemoney

To start with, Signup for Onemoney account. A Unique Mobile number with a secure PIN must be entered when registering with Onemoney.

3 Verify OTP

Once user signs up for Onemoney providing mobile number. The mobile number must be verified using OTP. OTP is sent to the mobile number provided during signup.

4 Create Onemoney VUA

Once the mobile number is verified, User will then proceed to create the Onemoney VUA. By default provided mobile number becomes the Onemoney VUA but can be modified as required.

5 Ready to Link Accounts

Once the Onemoney VUA is created then the user can proceed to link accounts. 

6 Select Financial Institution

Once user is ready to link accounts then he proceeds to select the financial institution to link accounts. Financial Institution selection screen has the following components.

7 Account Discovery

Account discovery is initiated by providing the needed identifier that varies from one financial institution to another. Identifier required is displayed against each financial institution on the Financial institution screen.

8 Initiate Account Linking

Once the accounts are discovered then the accounts linking can be initiated by selecting the required accounts from the list

9 Authorize OTP

A One time password (OTP) is triggered during the account linking will be sent to the provided Mobile Number during the signup process to be used for linking of account.

10 Account Linking Complete

Once OTP is verified then the account linking process is complete for the Financial Institution and dashboard is opened.

11 Dashboard

Once the account linking process is complete then dashboard is displayed with the activity log.

Discover and Link Accounts

During sign up the accounts can be linked and also at a later point of time user can link accounts. The process flow below explains the discovery and account linking process at a later point of time after the user registration is complete. User need to login to discover and link accounts.

1 Login to Onemoney web application

As a start, Use your Onemoney credentials and login into Onemoney web application.

2 Initiate Add Account Option

Once Logged in, there is an add account option available in Accounts screen. Click on add button to be able to discover new accounts.

3 Select FI Type

Add option allows you to link bank accounts to your Onemoney VUA via two quick steps. First being, Selecting the Financial Institution(FI) required to discover accounts.

4 Account Discovery

Account discovery is initiated by providing the needed identifier that varies from one financial institution to another. Identifier required is displayed against each financial institution.

5 Initiate Account Linking

Once the accounts are discovered then the account linking is initiated by selecting the required accounts from the list.

Click on the “link”.

6 Authorize OTP

A One time password (OTP) is sent to the registered mobile number by the Financial Institution during account linking process.

7 Account Linking Complete

Once OTP is verified then the account linking process is complete for the Financial Institution and dashboard is opened.

Approve a Consent

A consent request can be approved. Only once approved FIU will be able to fetch financial data as per the consent request details from the accounts added to the consent while approval.

1 Consent Request

Whenever a consent is raised, It first appears on the dashboard with a view more option to view the details of the consent.

2 Consent Details

On clicking View More, the details of the raised consent including Purpose, Type of Data Requested, Frequency of Data Pull, Data Filter details will appear.

3 Approve Consent OTP Trigger

By Clicking on the Approve button at the end of consent details, an OTP is triggered to the customer’s registered mobile number at Onemoney which can be used for approving a consent request.

4 Approved Consent

On Confirming the OTP, Consent Request is approved.

Reject a Consent

A consent request can be rejected. This will not allow FIU to fetch any account data. A rejected consent cannot be approved at a later date. Notification will be sent by Onemoney to FIU informing the status of the consent to be rejected.

1 Consent Request

Whenever a consent is raised, It first appears on the dashboard with a view more option to view the details of the consent.

2 Consent Details

On clicking View More, the details of the raised consent including Purpose, Type of Data Requested, Frequency of Data Pull, Data Filter details will appear.

3 Reject Consent OTP Trigger

By Clicking on the Reject button at the end of consent details, an OTP is triggered to the customer’s registered mobile number at Onemoney which can be used for rejecting a consent request.

4 Rejected Consent

On Confirming the OTP, Consent Request is rejected.

Pause an Active Consent

An active consent can be paused to restrict FIU from fetching financial data. A paused consent can be resumed at a later to again allow FIU to again fetch your financial data from the linked accounts added in the consent. A notification will be sent by Onemoney to the FIU that the consent is Paused.

1 Consents List

List of all the active consents appear in the consent screen of the Onemoney Web Application.

2 Consent Pause OTP Trigger

On Clicking on the pause button of the active consents, an OTP is triggered to the customer’s registered mobile number at Onemoney which is used to pause the active consent.

3 Consent Pause Successful

On a successful confirmation and verification of OTP, Consent is paused.

Resume a Paused Consent

A paused consent can be resumed when you want to permit the FIU to fetch your financial data. A notification will be sent by Onemoney to FIU that the consent is resumed.

1 Consents List

List of all the inactive consents appear in the consent screen of the Onemoney Web Application.

2 Consent Resume OTP Trigger

On Clicking on the resume button of the selected inactive consent, an OTP is triggered to the customer’s registered mobile number at Onemoney which is used to resume the inactive consent.

3 Consent Resume Successful

On a successful confirmation and verification of OTP, Consent is resumed.

Manage my Consents

Manage all your consents from the consent dashboard and also view the event timeline against each consent to understand clearly when the financial data is been fetched by the FIU etc.

1 Select Consents menu from Dashboard

2 View Active Consents

3 View Inactive Consents

Consent Timeline

1 Consents Screen

Go to the consents screens available on the top beside the dashboard option.

2 Select Timeline Option

Click on the timeline option available for a consent.

3 Detailed Consent Timeline

On clicking on the timeline, gives a detailed timeline for the consent.

Revoke an Active Consent

An active consent can be revoked. Kindly note a revoked consent cannot be resumed and revoke consent permanently prevents FIU from fetching financial data for this consent.

1 Consents List

List of all the active consents appear in the consent screen of the Onemoney Web Application.

2 Consent Revoke OTP Trigger

On Clicking on the revoke button of the selected active consent, an OTP is triggered to the customer’s registered mobile number at Onemoney which is used to revoke an active consent.

3 Consent Revoke Successful

On a successful confirmation and verification of OTP, Consent is revoked.

Remove / Delink a Linked Account

An account already linked can be delinked or removed at a later point of time. Kindly note if an account is delinked then if the account is associated with any Consent then it will be removed from those consents as well. Also, note that if this is the only account added in a consent then consent will be revoked on delinking the account. An account delinked can again be linked later.

1 Open Accounts Screen

Select the accounts screen on the top beside the consent dashboard screen as there in the screenshot below

2 Delink an Account

Click on the delink option available.

3 Account Delink OTP Trigger

A one time password(OTP) is sent to the provided mobile number at the time of account discovery.

4 Account Removal or Delinking Successful

Upon confirmation and verification, account delink is successful.

Reset PIN

Forgot PIN? no problem please follow the steps below to reset your PIN and proceed using Onemoney webapp.

1 Login Screen Forgot PIN option

If you forgot the login PIN, Use the Forgot PIN option available in login screen.

2 OTP Trigger

Use Onemoney registered Mobile Number to generate OTP to reset PIN.

3 Create New PIN

Enter OTP sent to registered Mobile Number and enter a new pin.

4 PIN Reset Successful

Submitting the request will reset PIN successfully.

5 Login Successful

Use the new PIN to login successfully.

Change PIN

As a security measure its always advisable to change your PIN at regular intervals. Below steps explain on how you can change your PIN.

1 User Profile

Click on the user profile button present at the upper top right corner as in the screenshot below.

2 Change PIN

Use the change PIN option available under profile settings menu.

3 Create New PIN

Enter your old PIN and create a new PIN.

4 PIN change Successful

Save to successfully change PIN.

Logout from Onemoney Application

Once the application usage is complete its always advisable to logout of Onemoney. Kindly note even if you don’t log out of Onemoney application manually session ends after 20 minutes of inactivity and you will be prompted to login to continue when you resume.

1 User Profile

Click on the user profile button present at the upper top right corner as in the screenshot below.

2 Logout

Use the logout option available.

3 Successful Logout

Upon hitting the logout button, User is successfully logged out.

Close Onemoney Account Permanently

We really can help you! before closing the account kindly note that all consents, accounts linked etc. that are associated with Onemoney will be removed when you close your account. However Onemoney may retain some information for audit purposes. Account once removed cannot be retained at a later point of time.

1 User Profile

Click on the user profile button present at the upper top right corner as in the screenshot below.

2 Close Onemoney Account

Click on the Close Onemoney Account option available under user profile settings.

3 Account Closing Confirmation

User will be asked for confirmation for closing onemoney account, as by closing the account all the active consents will get revoked and bank accounts are going to be delinked.

4 Select Reason for closing account

User will be prompted to select an option for closing the account as in the below screenshot.

5 Close Account OTP Trigger

Upon a reason selection by user and clicking on close button available, a one time password(OTP) is triggered to user’s registered mobile number at Onemoney.

6 Account Closing Successful

By confirming and verifying OTP, User account is successfully closed at Onemoney.

Incase your query is not answered yet or have any kind of clarification then please write to helpdesk@onemoney.in and we will be happy to assist you.